This week saw the launch of our new look website at work Adnams.co.uk. A proud moment for me as it was the culmination of 6 months of work involving many different people within the company. It was also based on a vision of allowing customers to easily move from one sector of the business to another online. Exposing parts of the business to them that they may not necessarily have been aware of. Allowing them to communicate with the company easily and through many touch points. Using images, video and the written word to express the essence of the company.

Internally it was to also give employees a voice, allowing them to highlight their experiences, express their passion and present their opinion. Of course there is commercial intent but it is more than that, it is an attempt at creating an experience that extends beyond the visit to the local pub, a trip to Southwold or the act of purchasing wine in one of our shops.

Did we succeed? Maybe, time will tell, but it’s not the technology that is going to get us there. WordPress was the base of the site. It was heavily themed and customised with plugins of various types to allow us to structure content the way we wanted, YouTube, Flickr and Twitter integrated to bring content from other channels. And it will be the content that drives the success; structure and design can only provide so much.

A lot of the reason I write this blog is to remind myself how important content is. How difficult it can be to produce, to maintain consistency and quality. Often we run off to build the next Google only to realise that without the content Google is just a logo and a search box on the screen.